Privacy policy

At Clevenne ("we", "our", "us" or the "Site"), we respect your privacy. This statement describes how we collect, use and share personal information when you browse, make purchases or otherwise interact with clevenne.com and our related services (collectively, the "Services"). By using the Services, you accept the practices described here. If you do not agree, please stop using the site.

Company information
Company name: Clevenne
Address: 17 Che Keng Tuk Rd, Sai Kung, Hong Kong
Email: info@clevenne.com

Information we collect

Device data - for example, browser/version, IP address, time zone, cookie identifiers and interactions on the site.
Why we collect it: to operate the site, keep it secure and improve its performance.

Order data - for example, name, billing/shipping addresses, payment details (processed by our payment partners), email and phone number.
Why we collect it: to process and fulfil orders, handle payments, provide updates and offer support.

Support communications - information you share when you contact us (questions, returns, feedback).
Why we collect it: to respond to requests and improve our Services.

Please note: we do not label items as "final sale". Returns are accepted when they meet our stated return conditions.

How we use personal information

We may use your information to:

• Process and deliver orders and provide customer service.
• Communicate about purchases, returns and account-related requests.
• Prevent, detect and investigate fraud or security incidents.
• Send product updates and offers matching your preferences (you can unsubscribe at any time).

How we share personal information

We may share information:

• With service providers (for example, payment service providers, carriers, IT/hosting providers, analytics providers, customer support tools) that process data on our behalf.
• With business and marketing partners (including e-commerce platforms such as Shopify) subject to their privacy policies.
• At your request or with your consent, for example when you connect a social account or post a review.
• Within our group of companies where necessary to operate efficiently.
• For legal or business reasons, including compliance with the law, protection of rights, or as part of mergers, acquisitions or restructuring.

Disclosures over the past 12 months

Types disclosed

• Identifiers: contact details, account and order information.
• Commercial data: purchase and service/support history.
• Internet activity: usage and browsing details on our site.

Recipients

• Vendors and service providers
• Business and marketing partners
• Affiliated companies

We do not use sensitive personal information to infer characteristics about you.

User-generated content

Content you post publicly through the Services (for example, reviews, comments) may be seen by others. We cannot control how third parties use information that you choose to make public.

Links to third-party sites

Our Site may contain links to other websites or services. We do not control their privacy and security practices. Please review their policies before sharing information.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, please contact us so that we can delete it. As of the effective date of this policy, we do not "sell" or "share" the personal information of people under 16 years of age (as defined by applicable law).

Security and retention

We implement technical and organisational measures to help protect personal data, but no method of transmission or storage is completely secure. Please avoid sending sensitive information through unsecured channels. We retain personal data only for as long as necessary to operate the services, comply with legal obligations, resolve disputes and enforce agreements.

Your rights and choices

Depending on where you live, you may have the right to:

• Access and know the personal information we hold about you.
• Delete personal information, subject to legal exceptions.
• Correct inaccurate data.
• Benefit from portability: obtain a copy of your data in a portable format.
• Restrict or object to certain processing activities.
• Withdraw your consent where processing is based on it.
• Appeal a refused request.

Marketing emails include an unsubscribe option. We may, however, continue to send you non-promotional messages (for example, order confirmations). We may ask you for information in order to verify your identity and, where permitted, accept requests from authorised agents with the appropriate documentation. We will respond to you within the applicable legal time limits.

Complaints

If you have concerns about how your data is handled, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your data may be processed or stored outside your home country (including in the United States). When transferring personal data from the EU/EEA or the United Kingdom, we rely on recognised safeguards, such as the European Commission's Standard Contractual Clauses or their UK-approved equivalents, unless the destination country has been deemed adequate.

Contact us

Do you have questions about this privacy policy or our data practices?
Company name: Clevenne
Address: 17 Che Keng Tuk Rd, Sai Kung, Hong Kong
Email: info@clevenne.com

Thank you for choosing Clevenne, where simplicity meets confidence and thoughtful design fits seamlessly into everyday life.