
14 DAY MONEY BACK GUARANTEE
Not fully satisfied? You're welcome to return your order within 14 days.
Frequently asked questions
Do you offer free delivery?
Yes, we offered free shipping.
What is the delivery timeframe?
Standard delivery in UK: 5 to 8 business days (Monday to Friday)
Please note: Weekends and public holidays are not included.
Estimated total delivery time: approximately 6 to 11 business days from the date your order is placed. We will send you a tracking link as soon as your parcel has been shipped..
What is your return policy?
You may return items within 14 days of delivery, provided they are unworn, unwashed and returned in their original condition. Return costs are the customer's responsibility. To request a return, email info@clevenne.com.
How long does a refund take?
Once we have received and approved your return, your refund will be processed within 10 business days. Your bank may take a few additional days to credit your account.
How long does a refund take?
Once we have received and approved your return, your refund will be processed within 10 business days. Your bank may take a few additional days to credit your account.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, JCB and Google Pay. All payments are processed securely and encrypted.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to make changes. Please contact us as soon as possible after placing your order and we will do our best to help.
I have not received my order. What should I do?
Start by checking your tracking link. If your parcel has still not arrived after more than 8 business days, email info@clevenne.com and we will investigate immediately.
Still need help?
No problem, we are here to help. Simply email info@clevenne.com and our support team will be happy to assist.
