Terms of service

Clevenne is the trade name of the company Clevenne. These General Terms and Conditions govern your access to and use of https://clevenne.com/ (the “Website”), which is operated by Clevenne (“Clevenne,” “we,” “our,” or “us”).

Company Contact Information
Company name: Clevenne
Address: 17 Che Keng Tuk Rd, Sai Kung, Hong Kong
Email: info@clevenne.com

By using or accessing the Website, you acknowledge that you have read, understood, and agreed to be bound by these General Terms and Conditions. If you disagree with any part of them, you must immediately stop using the Website.

Browsing the website does not require an account. To place an order or use certain features, you may need to create an account and accept these Terms at checkout.

The website features and sells home décor products under the Clevenne brand. These Terms are the sole terms applicable to your use of the website and purchases made through it, unless otherwise expressly agreed in writing.

Your continued use of the website constitutes acceptance of these Terms. If this communication is deemed an offer, its acceptance is expressly limited to the Terms below.

Company name: Clevenne
Address: 17 Che Keng Tuk Rd, Sai Kung, Hong Kong
E-mail: info@clevenne.com

Clevenne operates and manages the website. References to “we,” “our,” and “us” refer to Clevenne. We provide the website and all related services and tools subject to your acceptance of the terms, policies, and notices set out herein.

By visiting the website and/or making a purchase, you agree to these terms of use (“Terms”) and all policies mentioned or linked on the website. These Terms apply to all users, including visitors, customers, suppliers, and content contributors.

New features or tools added to the store are also subject to these Terms. We may update or modify the Terms at any time by posting the changes on this page. You are responsible for reviewing updates; continued use after the changes are posted constitutes acceptance of them. Our online store may be operated by a third-party e-commerce platform (for example, Shopify).

SECTION 1 – GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE

By using the website, you confirm that you are the legal age in your jurisdiction or that you have the appropriate consent of your parent or guardian for any minor in your care who uses the website. You agree not to use the website or our products for any unlawful purpose or in violation of applicable laws. You must not upload or transmit malware, viruses, or harmful code. Any breach of this provision may result in immediate suspension or termination.

SECTION 2 – GENERAL CONDITIONS

We may refuse to provide our services to anyone, at any time, for any reason. Content you provide, except for payment card information, may be transferred unencrypted across various networks or adapted to meet technical requirements. Payment information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our prior written consent. Headings are included solely for convenience.

SECTION 3 – ACCURACY OF INFORMATION

The website content is provided for general informational purposes and may not always be current, complete, or error-free. Historical materials are provided for reference only. We may modify the website content at any time without any obligation to update it. You are responsible for monitoring changes.

SECTION 4 – SERVICE AND PRICE MODIFICATIONS

Prices, product availability, and features may be changed without notice. We may modify, suspend, or discontinue all or part of the Service at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation.

SECTION 5 – PRODUCTS

Some items may be offered exclusively online and in limited quantities. Returns and exchanges are governed by our Returns and Refunds section below. We strive to represent colors, finishes, and details accurately, but we cannot guarantee that your device’s display will be accurate. We may limit sales to certain people, regions, or jurisdictions and may limit quantities. Descriptions and prices may be changed without notice. We do not guarantee that products or services will meet all expectations or that all errors will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order, including by limiting quantities per customer, household, or order. If an order is changed or canceled, we may attempt to notify you using the contact information provided at the time of purchase. You agree to provide current, complete, and accurate purchase and account information and to promptly update this information to complete transactions and contact you if necessary. See our Returns and Refunds section for more details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control. These tools are provided “as is” and “as available” without any warranty. You use them at your own risk and should review the terms and conditions of the relevant third parties. Future services or features will also be subject to these Terms.

SECTION 8 – LINKS TO THIRD-PARTY SITES

The website may contain links to third-party websites or content. We are not responsible for reviewing or evaluating such content and disclaim all liability for third-party materials, products, or services. Please review the third parties’ terms and policies before engaging in a transaction.

SECTION 9 – USER CONTENT AND COMMENTS

If you submit ideas, reviews, photos, or other materials (collectively, the “submissions”), you grant us a non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, publish, translate, modify, and distribute your submissions in any media. We are not obligated to maintain the confidentiality of submissions, provide compensation, or respond to them. We may remove any content that we deem unlawful, offensive, or in violation of these Terms. You are responsible for ensuring that your submissions do not infringe on the rights of third parties and do not contain malicious code.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through the store is governed by our privacy policy available on the website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the website or service may contain errors or omissions related to product descriptions, pricing, promotions, shipping, delivery times, or availability. We reserve the right to correct these errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after an order has been placed). Unless required by law, we are not obligated to update the information.

SECTION 12 – PROHIBITED USES

You may not use the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate laws or regulations; (d) to infringe intellectual property rights or privacy rights; (e) to harass, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malware; (h) to collect or track others' personal information; (i) to send spam, phish, phreak, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with security features. We may terminate or restrict access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that the results will be accurate or reliable. The Service and all products are provided “as is” and “as available,” without any warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. To the fullest extent permitted by law, Clevenne and its directors, officers, employees, affiliates, agents, subcontractors, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or replacement costs arising from your use of the Service or the products. Where limitations are not permitted, liability will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Clevenne and its affiliates, officers, employees, agents, subcontractors, licensors, and suppliers from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from your breach of these Terms or any law or third-party right.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable, that part will be enforced to the fullest extent permitted, and the remaining provisions will remain in full force and effect.

SECTION 16 – TERMINATION

These Terms remain in effect until terminated by either party. You may terminate these Terms by ceasing to use the Website. We may terminate or suspend your access at any time without notice if you fail to comply with these Terms. Obligations and liabilities incurred before termination survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with all policies published on the Website, constitute the entire agreement between you and Clevenne and supersede all prior agreements and communications. Our failure to enforce any provision will not constitute a waiver of that provision.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict-of-law principles.

SECTION 19 – RETURNS AND REFUNDS

Return period: returns are accepted within 14 days of delivery.
Eligibility requirements: items must be unused, in their original packaging, with all labels/accessories intact, and accompanied by proof of purchase.
Procedure: contact info@clevenne.com to obtain authorization before returning the items. Unauthorized returns may be refused.
Refunds : once your return has been received and approved, we will issue a refund to the original payment method within 10 business days. Shipping fees are non-refundable. No restocking fees apply.
Cancellations: orders may be canceled if they have not yet been shipped. Send an email to info@clevenne.com with your order number to request cancellation.

SECTION 20 – CONTACT

Questions or support requests:
Company name: Clevenne
Address: 17 Che Keng Tuk Rd, Sai Kung, Hong Kong
Email: info@clevenne.com

Thank you for choosing Clevenne, where refined design, comfort, and style come together for your everyday life.